When did it start?
We started way back in 2006 as a family-owned business. In fact, we are still a family-owned business, and with the help of our many customers, we are larger than we were in our humble beginnings.
What was it that made you want to start this business?
I think it was when we or some friends moved into a new home. The place was not the cleanest. We all got stuck in and cleaned it top to bottom and the idea clicked how many people want house cleaning as a general service or a move in or move out service. It pretty much went on from there.
What was the toughest thing you went through when opening?
The hardest part was convincing people we were a viable option than them doing it all themselves. Once they came to know that we could clean everywhere and I mean anywhere quicker than they could do a quick wipe down and vacuum they soon changed their thought patterns.
If you had to start over from day 1 what would you have done differently?
We would have started using eco-friendly chemicals much sooner. These have such a positive impact on people’s homes compared to the many standard chemicals which are now considered unsafe and a bit toxic.
What is the toughest part about having a business in 2017?
Without a doubt, it is everyone trying to get in on the act. Cleaning homes fall under all these janitorial services companies offer. They are now turning to households like a lot of businesses are looking at cutting costs. We can save money, in the long run, believe it or not.
If a customer was to choose between your business and 3 others just like it why would you suggest they at least give you a try first?
If it were me, I would opt for the family-owned business who has been in operation for many years. You get a much better personal service than a more significant sized cleaning company. Just make sure they have insurance in place. Like we have.
What is the number 1 way you currently bring in new customers?
It has to be referrals. We also have our number dotted around in prime locations where homeowners visit or call. I’m not going to tell you whereas everyone will be doing the same.
Has the Internet played a big role in your business as it has become more prevalent?
It sure has. We can now show what we offer than most people thinking we are only vacuuming, polishing and cleaning windows. We have so much more to offer than that, and we want them to know.
If you had to look 6 months to a year into the future where would you like to see your business be?
We would love to see us in a position that is safe regardless of who enters the market. That will never happen though so where we are now with a full order book will still be a great achievement.
Owner: Bobi Gonzalez
Your Helping Hands
702-388-2542
https://yourhelpinghandsvegas.com